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Frequently Asked Questions About Your Lingerie Purchase

Call Us:  01656 856160

We're ready and waiting to help you shop with us, just give us a call.

Lines are open from 9.30am to 4.30pm (Monday to Friday).

You can also email us your enquiry using our secure form on this page.

Is shopping with Flowerbags secure?

Yes, it certainly is. We take online security very seriously, and as such all of our transactions are processed using SagePay's 100% secure servers. We will not see or keep your card details or information. The only thing we keep a record of is the sale and your name and address, everything else is encrypted by SagePay.

How can I make a payment?

We accept all major credit and debit cards, as well as payments by PayPal. You do not need to have a PayPal account to use their service, just a credit or debit card. Or, if you have one, you can pay by using the funds available in your PayPal account.

I'd like to order and pay over the phone. Can I do this?

Yes, just give us a call on 01656 856160 and we'll process your order for you.

I would like an exchange, what should I do?

Firstly please contact us and let us know. An email is sufficient. We will check stock availability and order in your item where appropriate, or put one aside for you. Please return your unworn, unwashed items with all tags attached to us with a note of your order number. You will not be asked to pay additional postal charges for your initial exchange. Postage will be charged on subsequent exchanges.

All goods should be sent to: Flowerbags, Unit 7, New Street, Bridgend Industrial Estate, Bridgend. CF31 3UD. 
You can fill in and print your request form here

I would like a refund, what should I do?

Refunds are given via your original payment method, except in the event of Postal Orders where payment will be refunded via cheque. Please note that we do not provide a refund for the cost of our Gift Box Service, only the cost of the underwear and your original postage charge will be refunded.

All returns should be sent to: Flowerbags, Unit 7, New Street, Bridgend Industrial Estate, Bridgend. CF31 3UD. 
You can fill in and print your returns form here

Please ensure you enclose details of your order number. Upon receipt of your returned item your refund will be processed, assuming your item is returned in 'as new' condition with all tags attached. Your original postage charges will be refunded to you. You only need to pay the cost of returning your item. We recommend you send it 2nd class and obtain a proof of postage. See above for our returns address.

I'd like an item but it's out of stock.

Please send a message through to us from our contact page with your request for the item in question. We may well be expecting it any day, or it can be ordered especially for you.

I would like an item but think it may be discontinued. Can you help?

Yes, we will certainly try. At Flowerbags we know in advance which ranges will be discontinuing and can advise accordingly. We also have access to some of these discontinued lines and can try to obtain your item where possible. We pride ourselves on our product knowledge so please do not hesitate to ask us about an old favourite or new and upcoming styles or colourways.

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