I'd like to order and pay over the phone. Can I do this?

Yes, just give us a call on 07852 114496 and we'll process your order for you.

I would like an exchange, what should I do?

Firstly please contact us and let us know. An email is sufficient. We will check stock availability and order in your item where appropriate or put one aside for you. Please return your unworn, unwashed items with all tags attached to us with a note of your order number. You will not be asked to pay additional postal charges.

I would like a refund, what should I do?

Please contact us so we know to expect your returned item. Please enclose details of your order number. Upon receipt of your returned item your refund will be processed assuming your item is returned in 'as new' condition with all tags attached. Your original postage charges will be refunded to you. You only need to pay the cost of returning your item. We recommend you send it 2nd class and obtain a proof of postage.

I'd like an item but it's out of stock.

Please send a message through to us at sales@flowerbags.co.uk with your request for that item. We may well be expecting it any day or it can be ordered especially for you.

I would like an item but think it may be discontinued. Can you help?

Yes, we will certainly try. At Flowerbags we know in advance what ranges will be discontinuing from the brands that we sell. We also have access to some of these discontinued lines and can try to obtain your item where possible. We pride ourselves on our product knowledge so please do not hesitate to ask us about an old favourite or new and upcoming styles or colourways.